Mayday

SHORT DESCRIPTION:

Mayday is the smart assistant that boosts customer service. Using artificial intelligence, Mayday boosts agent productivity by guiding them through ticket resolution, suggesting the best answers and qualifying post-resolution interactions for them. Mayday centralizes your knowledge and integrates it directly into your customer support favorite tools (CRM, Ticketing, Telephony, Chat, etc.). Our mission is to give everyone the knowledge they need to do their job. In doing so, we use technology to provide a reliable source of knowledge that is instantaneous and accessible anywhere. Also, we are convinced that it is no longer up to you to seek knowledge, but to knowledge to come to you.

LONG DESCRIPTION: